Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 99 for “"Quality Service"”.
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Quality service delivery in tertiary institutions in Ghana: a comparative study of public and private universities
… that in competitive milieu, measurement of service quality using country-specific scales would speedily help identify problems, adequately improve service performance, better evaluate consumer satisfaction and enhance competitive advantage. However, there is a dearth of empirical …
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Challenges Facing Transport Sector in Providing Quality Service to the Society, A Case of Public Transport Sector in Dar es Salaam
… challenges facing transport sector in providing quality service to the society (Case of public transport sector in Dar es Salaam) and the impact on the society. The study revealed that there is inadequate supply of public transport services in Dar es Salaam. Some of the road policies in use were …
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The effects of price and brand on consumers' perceptions of service quality, service value and behavioral intentions: Pre-purchase versus post-purchase
… and perceived brand on consumers' pre-purchase service expectations. This research also addresses the extent consumers' perceptions of value mediate the relationship between consumers' perceived service quality (i.e., pre-purchase expectations of service and post-purchase evaluations of actual …
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Service quality, empowerment and ethics in the South African hospitality and tourism industry and the road ahead using ISO9000/1
The study investigates the concept of quality service in the Hospitality and Tourism Industry. What quality service means to different customers may vary considerably from individual to individual and from country to country. It is nevertheless an indispensable aspect of business which has far more …
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Has Safeer Improved SACM's Work and Helped Saudi Students in the USA Resolve Their Needs Quickly
… that the use of the Safeer program provides quality service delivery within SACM, which in turn benefits Saudi’s students in the USA by making and facilitating their requests faster. Findings show that students found the Safeer software interface easy to use. The overall impact of Safeer to …
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investigation of customers perception of service quality in financial institution a case of CRDB bank customers in Dar es salaam region
… of the perception of customer towards service quality in financial institution. More specifically the study intended to investigate the factors which facilitate good perception to the customer, to assess if CRDB employees provide quality service effectively and accurately, to find out …
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Investigation of Customers Perception of Service Quality in Financial Institution: a Case of CRDB Bank Customers in Dar es Salaam Region
… of the perception of customer towards service quality in financial institution. More specifically the study intended to investigate the factors which facilitate good perception to the customer, to assess if CRDB employees provide quality service effectively and accurately, to find out …
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Evaluation of records management practices in the Kwazulu-Natal Technical and Vocational Education and Training (TVET) sector, South Africa
… to achieve improved records management systems, quality service delivery and good corporate governance. The advent of new technology and fourth industrial revolution (4IR) has introduced new facets in the corporate environment including TVET Colleges in South Africa, thereby promoting the growing …
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Skills adequacy and service delivery among health professionals at Umphumulo public hospital
… has experienced skills inadequacy and poor service delivery in the health sector, and the case of uMphumulo Hospital has become of particular concern. In many organizations, skills adequacy and service delivery coexists and interlinks in order to produce quality service delivery. This …
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Study of referral sources, patient retention rates and patient satisfaction in the Victoria University osteopathic clinic
… which provides a competitively priced, high quality service yet suffers currently from low patient numbers. Conclusion: Extrapolation of conclusions from this study is difficult in view of the small sample size. This study indicates that current patients are mostly satisfied with the Victoria …
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The identification of components for a structured reflective tool to enhance continuous professional development of accident and emergency practitioners
… their practice in order to obtain and maintain quality service delivery. Network sampling was done and a focus group was used to collect data. This study sought to identify components for a structured reflective tool to enhance continuous professional development of A&E practitioners. Reflection …
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A biblioteca do SESC na perspectiva dos seus usuários
… and quantitative approach, aiming to analyze the services and users who attend the SESC Library, located in the center of João Pessoa / PB. The data collection instrument was a questionnaire. We attempted to obtain information regarding the profile of users, clarify the purpose of the use of …
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The Regional Economic Effects of Commercial Passenger Air Service at Small Airports
… I find evidence that commercial passenger service has positive economic effects to the local economy, and smaller spillover effects to the larger region. Economic effects of higher quality service appear stronger, and these effects are dependent on the attributes of counties. The results …
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Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline …
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Effectiveness of the U.S. Navy's Basic Skills Enhancement Program entitled Functional Applied Skills Training (FAST)
… drawdown and the need to enlist a cadre of high-quality service members, the mission of the FAST program will require redefinition to avoid the ax that will be used to accomplish future budget cutbacks.
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Investigation of factors influencing pharmaceutical services and their relation to quality pharmaceutical service delivery in hospitals of a private health care provider group
Efforts to improve the quality of service delivery are an ongoing feature in different organisations. In the private health care sector, particularly pharmaceutical services in private hospitals, such efforts are important because of the sector’s commercial nature. This stems from the fact that …
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UAB „Guarana“ teikiamų paslaugų kokybės vertinimas /
High level of customer service, the optimal quality of services ir one of the most important factors for the organization to operate effectively and competitively in the constantly changing business environment. Organizations creates a range of measures to improve the quality of services in order …
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How can inquiry groups promote learning within an educational psychology service? An evaluation of an initiative whereby educational psychologists work together to share and improve areas of practice.
… introduced in an educational psychology service in response to the drive towards providing a high quality service, that is based upon psychological theory and research, contributes to positive outcomes for young people, and is responsive to current changes and development. Despite a …
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Online independent film distribution : what is missing?
… are demanding more diverse content and higher quality service; and cost of content acquisition keeps increasing. In addition, the independent film industry has a fragmented value chain, which makes it challenging for filmmakers to fund and distribute their films. By applying the platforms …
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Relación entre la calidad de servicio y la fidelización de clientes en las estaciones de servicio de combustible en Chimbote, Perú
This research was performed at a Gasoline Service Station located in Chimbote. In particular, customer loyalty to the quality of the service provided has been studied, because a fundamental aspect of the success of a company is to get a loyal customer, who repeats his visit to the station …
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