UAB „Guarana“ teikiamų paslaugų kokybės vertinimas /

High level of customer service, the optimal quality of services ir one of the most important factors for the organization to operate effectively and competitively in the constantly changing business environment. Organizations creates a range of measures to improve the quality of services in order to increase the operational efficiency and to attract and to retain loyal customers. The analysis of the quality concept, the importance of service quality, service quality evaluation models is the aim in this work that analyze JSC „Guarana“ customer opinion about company temporary employment services quality and key factors that effect company's business performance. The theoretical part presents the concept of quality and analyse service quality and service quality evaluation models. This part present performed for quality assessment analysis. The study based on anonymous survey instrument questionnaire is analysed JSC „Guarana“ quality of service and is valued quality services determinants. At the end of the study are presented the results and findings and are given the recommendations for JSC „Guarana“ to improve the quality of services.

Grantor dc:publisher

Institutional Repository of Vilnius University

Year dc:date

2016

Author dc:creator

• Pranaitis, Modestas,

Contributors dc:contributor

• Beniušienė, Ineta
• Svirskienė, Giedrė

• the quality of service ; service quality evaluation models ; the temporary employment services.

Statement dc:rights

• info:eu-repo/semantics/openAccess

Language dc:language

lit

Repository record dc:identifier

https://repository.vu.lt/VU:ELABAETD15110730&prefLang=en_US

OAI identifier oai:identifier

oai:vu.lt:elaba:15110730