Study of referral sources, patient retention rates and patient satisfaction in the Victoria University osteopathic clinic

Background: Patient satisfaction has been identified as a critical success factor in the sustained long term success of practices in the health care industry. The Victoria University Osteopathy Clinic (VUOC) is a clinic, which provides a competitively priced, high quality service yet suffers currently from low patient numbers. Conclusion: Extrapolation of conclusions from this study is difficult in view of the small sample size. This study indicates that current patients are mostly satisfied with the Victoria University Osteopathic Clinic, and suggests that any deficiencies in patient numbers may be due to limitations within the study. This minor thesis was written by a post-graduate student as part of the requirements of the Master of Health Science (Osteopathy) program.

Level dc:type.qualificationlevel

cmaster

Grantor dc:publisher.institution

Victoria University

Year dc:date.issued

2004

Author dc:creator

• Buntman, Shane

• 320000 Medical and Health Sciences
• School of Biomedical and Health Sciences

Language dc:language

en