Achievement of Expectations in Leisure Travel Satisfaction: An Application of Expectation -Disconfirmation Theory

The findings suggest that disconfirmation and satisfaction shift across time, and satisfaction was highest in the recollection phase, compared to the two on-site satisfaction assessments, by suggesting that people remember their past leisure travel experiences in a comparatively favorable manner. The findings further suggest that achievement of on-site experience, compared to disconfirmation, better predicts on-site satisfaction, while disconfirmation, compared to achievement, better predicts satisfaction in the recollection phase. The applicability of expectation-disconfirmation theory is a reasonable fit understanding overnight backcountry visitor satisfaction, especially when it is integrated with the design of multiphase leisure travel experience.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Recreation, Sport, and Tourism

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2015

Author dc:creator

• Lee, Junghun

Contributors dc:contributor

• Stewart, William P.

• Psychology, Social

Language dc:language

eng

Identifier

(MiAaPQ)AAI3269957

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/86013