Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 16 of 16 for “"visitor satisfaction"”.
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Examining factors associated with cave visitor satisfaction
… Missouri caves attract tens of thousands of visitors each year. To sustain such tourism success, it is necessary to understand visitors' experiences and satisfaction. Thus, this study investigated factors (i.e., socio-demographics, involvement, perception of pricing, motivation, sensation …
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Assessment of Service Quality in Tanzanian Museums and Its Effect on Visitor Satisfaction: A case of Iringa Region Tanzania
… centered on understanding customers’ service satisfaction at Uchumi Commercial Bank in Moshi Municipality. Specifically, the study identified the groups of services provided by the bank, factors influencing customers’ satisfaction and measuring customers’ satisfaction levels. A case study …
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Assessment of Service Quality in Tanzanian Museums and Its Effect on Visitor Satisfaction: A case of Iringa Region Tanzania
… of quality service offered towards customer satisfactions in museum centers in Tanzania, taking Mkwawa Memorial Museum Center at Kalenga in Iringa Region as the case study. Four independent variables: responsiveness, professionalism, friendliness and honesty were identified as possible …
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Tourism and urban regeneration : an analysis of visitor perception, behaviour and experience at the quays in Salford
… urban tourism and dockland regeneration, but visitors' perceptions ofurban waterfront destinations and their on-site behaviour and experience remainlargely unexplored. Additionally, whilst there is now a substantial body ofliterature relating to tourism's economic impact at the macro level, …
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Achievement of Expectations in Leisure Travel Satisfaction: An Application of Expectation -Disconfirmation Theory
The findings suggest that disconfirmation and satisfaction shift across time, and satisfaction was highest in the recollection phase, compared to the two on-site satisfaction assessments, by suggesting that people remember their past leisure travel experiences in a comparatively favorable manner. …
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Improving service quality in small communities: The Bahamas as a model
… the Bahamian Ministry of Tourism set customer satisfaction goals for the country and is continually striving to improve the country's visitor satisfaction ratings through market research; This qualitative exploratory study investigates service quality in Bahamian hotels and was inspired by …
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A proposed framework for recreation planning in South Africa, with particular reference to the Cederberg
… in South Africa have been subject to increasing visitor use and pressure from widespread environmental changes. There has been growing imbalance between recreation opportunities in more and less developed environments. As a result conflicts have arisen between different user groups. The …
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Analisis kualitas pelayanan terhadap kepuasan pengunjung pada tempat wisata Maharani Zoo dan Goa Lamongan (Mazola)
… strategies emphasized in an effort to provide satisfaction to customers or service users , complaints perceived to be a very interesting to study . especially with the increasing number of tourist places that offer a wide range of services and facilities for pampering package offers consumers …
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Ecotourism and Sustainable Development: An Investigation of Ecotourism Visitors’ Experience at Boabeng-Fiema Monkey Sanctuary, Ghana
… This study examines the relationship between the visitor experience and sustainable ecotourism practices at BFMS. This research expands on the literature concerning the ecotourism project at the site and its sustainability by assessing its 1) socio-cultural sustainability, in terms of improvement …
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The development of a framework for design of web presence and associated online marketing strategy for museums in Saudi Arabia
… employed with a view to increasing the number of visitors to cultural organisations such as museums in the Kingdom of Saudi Arabia. The paper adopts a qualitative and quantitative research method approach, including a critical review of relevant literature on web presence (website and social media …
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Sense making and sense giving: using visitor narratives to understand the impact of visitor interactions on destination image.
… as a key factor in destination choice and visitor satisfaction. However, despite thirty years research from a variety of perspectives into destination image and image formation, the impact of actual visitation has been largely neglected and understanding of the processes involved in that …
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The Creation and Formative Evaluation of an Attachment-Based Parenting Education Website
… program by using website-utilization tools and visitor feedback through an online survey to analyze utilization and visitor satisfaction. The website was well-used (674 unique visitors and 189 return visitors with a visitor page depth of 6.7 pages over a 23 day period) for a newly-created …
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An evaluation of tourism destination website quality and image projection effectiveness
… qualityof the tourism website experience, user satisfaction and future behavioural intention inrelation to both tourism websites and their respective destinations. It does this through acomparative analysis of three European countries' official tourism websites, France, Spainand Croatia. The …
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Visitors to a theme park - Motives and satisfaction: The case of Janfusun, Taiwan
… during and post visit behaviours of theme park visitors. This study took place at Janfusun Fancyworld, which is situated at Gukeng village Yun-Lin County, Taiwan. The park was the first Taiwanese theme park to achieve ISO 9002 and has hosted over 2 million visitors every year almost since its …
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Zoo exhibit design: the influence of animal visibility on visitor experience
… popular among zoo designers as well as zoo visitors. However, one problem associated with naturalistic exhibits is that many times visitors cannot see the animals. The primary purpose of this study was to examine the effect of this lack of visibility on visitor experience. Other goals of …