Can I borrow your expertise? Integrating transactive memory system, social network, and social resources theory

As information and knowledge are increasingly critical resources in organizations, a key question facing organizations today is ‘knowing who knows what’ rather than ‘knowing what.’ However, awareness of others’ expertise does not necessarily lead to the utilization of that knowledge. Integrating transactive memory system, social network, and social resources theory, this study investigates expertise utilization processes at the interpersonal level. Drawn from 71 individuals and 1,898 observations of expertise utilization, the findings show that when team members’ expertise is high, and individuals perceive themselves as lacking expertise, individuals are more likely to retrieve expertise from team members. The results also indicate that tie strength and psychological empowerment moderate expertise utilization process. Implications of these findings for research and practice are discussed.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Human Res & Industrial Rels

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2013

Author dc:creator

• Hong, Woonki

Contributors dc:contributor

• Lawler, John J.
• Kramer, Amit
• Gajendran, Ravi S.
• Joshi, Aparna

• knowledge retrieval
• Transactive memory system
• social network
• individual motivation
• expertise sharing

Statement dc:rights

• Copyright 2013 Woonki Hong

Language dc:language

en

Handle dc:identifier

http://hdl.handle.net/2142/45500

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/45500