A Japan-United States comparison of apology styles

The current investigation compares the U.S. American and Japanese perceptions of, and reaction to, situations that potentially require apology. Two hundred U.S. and 181 Japanese college students completed a questionnaire in which each was asked to: (a) rate the victim's and the offender's initial reactions to the situation, (b) produce a message indicating what the offender would say in response to the situation, and (c) rate the victim's feelings after the message was delivered. The messages were deconstructed into minimal meaningful segments and were coded to indicate the apology strategies used.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Speech Communication

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2011

Author dc:creator

• Sugimoto, Naomi

Contributors dc:contributor

• Clark, Ruth Anne

• Speech Communication
• Sociology, Ethnic and Racial Studies

Statement dc:rights

• Copyright 1995 Sugimoto, Naomi

Language dc:language

eng

Identifier

AAI9522181
(UMI)AAI9522181

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/19511