Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” randomized control trial (RCT)

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Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Library & Information Science

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2010

Author dc:creator

• Kyrillidou, Martha

Contributors dc:contributor

• Palmer, Carole L.
• Thompson, Bruce
• Smith, Linda C.
• Deltas, George

• Library assessment
• Measuring service quality
• Randomized Control Trial
• Matrix sampling
• Survey research
• LibQUAL+(R)
• Experimental research design
• Survey length
• Survey response time

Statement dc:rights

• Copyright 2009 Martha Kyrillidou

Language dc:language

en

Handle dc:identifier

http://hdl.handle.net/2142/14570

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/14570