DUAL PERSPECTIVES ON BETTER TELEWORKING IN THE PUBLIC SECTOR: A MIXED METHODS APPROACH

This research followed a sequential mixed-methods approach, including an analysis of Twitter data to gauge employee and employer perspectives on teleworking, a review of contemporary Canadian public administration perspectives on managing teleworking in the COVID era to capture employer’s perspective, a web-deployed survey of Canadian public servants, and interviews with public servants to probe these perspectives more deeply. The research is aimed at understanding employee and employer perspectives of teleworking. Founded on an alignment of socio-technical theory (Trist, 1993), bounded rationality theory (Simon, 1957), and the Theory of Planned Behavior (Ajzen, 1991), these theoretical frameworks serve as the basis for developing a theoretical framework that considers the benefits and drawbacks of teleworking, the factors that contribute to better teleworking arrangements, and potential government policy initiatives that can address the barriers to and opportunities for teleworking success in the Canadian public sector.

Name thesis:degree_name

Doctor of Philosophy (Ph.D.)

Level thesis:degree_level

Doctoral

Discipline thesis:degree_discipline

Public Policy

Grantor

University of Saskatchewan

Year dc:date.issued

2024

Author dc:creator

• Wafa, Yasmine

Advisor dc:contributor.advisor

• Longo, Justin

Committee members dc:contributor.committeemember

• Coates , Ken
• Gutwin , Carl
• Katapally , Tarun
• Doberstein, Carl

• Teleworking, Digital Transformation, Big Data, Machine Learning Algorithms, Quantitative and qualitative analysis

Language dc:language.iso

en

Handle dc:identifier.uri

https://hdl.handle.net/10388/15758

OAI identifier oai:identifier

oai:harvest.usask.ca:10388/15758