Validation of the Emotional Work Requirements Scale

The Emotional Work Requirements Scale was developed to be a job or organizational analytic tool in the study of emotional labor. A composite data set consisting of four separate samples was analyzed. A factor analysis of the scale determined five sub-scales. The sub-scales did not distinguish between jobs. The sub-scales did distinguish between organizations. Individual differences had few significant effects on the sub-scales. The sub-scales predicted burnout dimensions. Some support was given for the sub-scales relationship to performance. The scale can be useful in organizational analysis to determine organizational display rules. Further uses also exist for performance appraisal and stress assessment.

Name thesis:degree_name

Master of Science in Psychology

Level thesis:degree_level

Masters

Discipline thesis:degree_discipline

Psychology

Year

1998

Author dc:creator

• Frietze, Joseph D.

Contributors dc:contributor

• Robert Jones

• Psychology

Statement dc:rights

• © Joseph D Frietze

Repository record dc:identifier

https://bearworks.missouristate.edu/theses/930

OAI identifier oai:identifier

oai:bearworks.missouristate.edu:theses-1931