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Massachusetts Institute of Technology
Understanding customer needs--a systematic approach to the "voice of the customer"
Abstract
dc:descriptionThesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.
Degree
thesis:*- Department dc:contributor.department
- Sloan School of Management
- Grantor dc:publisher
- Massachusetts Institute of Technology
- Year dc:date.issued
- 1991
Author and committee
dc:creator, dc:contributor.*- Authors dc:creator
-
- Silver, Jonathan Alan
- Thompson, John Charles
- Advisor dc:contributor.advisor
-
- John Hauser.
Subjects
dc:subject × 1Rights
dc:rights- Statement dc:rights
-
- M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
- Licence dc:rights.uri
- Language dc:language.iso
- eng
Identifiers
dc:identifier.*- Handle dc:identifier.uri
- http://hdl.handle.net/1721.1/13387
- OAI identifier oai:identifier
- oai:dspace.mit.edu:1721.1/13387