{"id":{"repo_id":"mit","oai_identifier":"oai:dspace.mit.edu:1721.1/13387"},"canonical_url":"https://search.dev.ndltd.org/etd/mit/oai:dspace.mit.edu:1721.1/13387","repository":{"repo_id":"mit","name":"MIT","base_url":"https://dspace.mit.edu/oai/request"},"display":{"title":"Understanding customer needs--a systematic approach to the \"voice of the customer\"","abstract":"Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.","abstract_html":"Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.","abstract_has_math":false,"creators":["Silver, Jonathan Alan","Thompson, John Charles"],"institution":"Massachusetts Institute of Technology","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":"Sloan School of Management","school":null,"contributors":[],"advisors":["John Hauser."],"committee_chairs":[],"committee_members":[],"year":1991,"date_issued":"1991","date_published":"1991","updated_at":"2026-07-22T22:22:11Z","subjects":["Sloan School of Management"],"languages":["eng"],"rights":["M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission."],"rights_urls":["http://dspace.mit.edu/handle/1721.1/7582"],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/1721.1/13387","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["John Hauser."]},{"key":"dc:contributor.department","label":"Department","values":["Sloan School of Management"]},{"key":"dc:creator","label":"Author","values":["Silver, Jonathan Alan","Thompson, John Charles"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2005-09-21T21:57:11Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2005-09-21T21:57:11Z"]},{"key":"dc:date.issued","label":"Date","values":["1991"]},{"key":"dc:publisher","label":"Institution","values":["Massachusetts Institute of Technology"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Sloan School of Management"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission."]},{"key":"dc:rights.uri","label":"Rights URI","values":["http://dspace.mit.edu/handle/1721.1/7582"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/1721.1/13387"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.","Includes bibliographical references (leaf 34)."]},{"key":"dc:description.degree","label":"Dc Description Degree","values":["M.S."]},{"key":"dc:format.mimetype","label":"Dc Format Mimetype","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Understanding customer needs--a systematic approach to the \"voice of the customer\""]}]}],"canonical_facts":{"dc:contributor.advisor":["John Hauser."],"dc:contributor.department":["Sloan School of Management"],"dc:creator":["Silver, Jonathan Alan","Thompson, John Charles"],"dc:date.accessioned":["2005-09-21T21:57:11Z"],"dc:date.available":["2005-09-21T21:57:11Z"],"dc:date.issued":["1991"],"dc:description":["Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.","Includes bibliographical references (leaf 34)."],"dc:description.degree":["M.S."],"dc:format.mimetype":["application/pdf"],"dc:identifier.uri":["http://hdl.handle.net/1721.1/13387"],"dc:language.iso":["eng"],"dc:publisher":["Massachusetts Institute of Technology"],"dc:rights":["M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission."],"dc:rights.uri":["http://dspace.mit.edu/handle/1721.1/7582"],"dc:subject":["Sloan School of Management"],"dc:title":["Understanding customer needs--a systematic approach to the \"voice of the customer\""],"dc:type":["Thesis"]},"updated_at":"2026-07-22T22:22:11Z"}