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Organisational Psychology
Satisfaction with work-life balance, job control and work engagement among call centre operators
Abstract
dc:description.abstractThis study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance.
Degree
thesis:*- Grantor dc:publisher.institution
- Organisational Psychology
- Year dc:date.issued
- 2012
Author and committee
dc:creator, dc:contributor.*- Author dc:creator
-
- Parker, Shanaaz
- Advisor dc:contributor.advisor
-
- Bagraim, Jeffrey
Rights
- Language dc:language.iso
- eng
Identifiers
dc:identifier.*- Handle dc:identifier.uri
- http://hdl.handle.net/11427/5831
- OAI identifier oai:identifier
- oai:open.uct.ac.za:11427/5831