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Athabasca University

Understanding customer engagement: What makes customers more likely to provide feedback to an organization in the services sector

dc:creator Robinson, Nadine

thesis:degree_name Doctor of Business Administration (DBA)

dc:date2013

Abstract

dc:description

2013-07

Degree

thesis:*

Name thesis:degree_name: Doctor of Business Administration (DBA)
Level thesis:degree_level: doctoral
Discipline thesis:degree_discipline: Faculty of Business
Grantor dc:publisher: Athabasca University
Year dc:date: 2013

Author and committee

dc:creator, dc:contributor.*

Author dc:creator: Robinson, Nadine
Contributors dc:contributor: Celuch, Kevin (University of Southern Indiana)
McQuitty, Shaun (Faculty of Business, Athabasca University)
Devine, Kay (Faculty of Business, Athabasca University)
Goodwin, Stephen (Illinois State University)
Olsen, Douglas (Arizona State University)

Subjects

dc:subject × 8

Identifiers

dc:identifier.*

Identifier: TC-AEAU-29
OAI record oai:identifier: https://dt.athabascau.ca/oai/request?verb=GetRecord&metadataPrefix=oai_etdms&identifier=oai%3Adt.athabascau.ca%3A10791%2F29

Chain of custody

source

Harvested from: Athabasca University
Base URL: dt.athabascau.ca/oai/request
Last updated: 2026-08-21
Source record: OAI-PMH GetRecord

related terms

citation

Robinson, Nadine. Understanding customer engagement: What makes customers more likely to provide feedback to an organization in the services sector. doctoral thesis, Athabasca University, 2013. http://hdl.handle.net/10791/29

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