Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 76 for “"Service Design"”.
-
Bus service design and schedule control
… mobility to its users. However, a good level of service is a crucial performance indicator for transit agencies to ensure sufficient ridership and maintain the benefits of public transportation (e.g. lower CO2 emissions per traveler, lower transit fares). To provide satisfying service, transit …
-
Understanding service design practices and contributions to new service development
Since two decades ago, Service Design as a design-led approach to service development and innovation has expanded its scope of interventions and contributions. It has been repositioning itself from a rendering activity for supporting the development of service concepts and structures to a …
-
Service design for heavy demand corridors : limited-stop bus service
… transit agencies run both limited-stop and local service along some of their heavy ridership corridors. The primary benefit of limited-stop bus service is higher speed which results in reduced running time and thus reduced travel time for passengers. This reduced travel time can improve the …
-
Rail service design and database management for new automobile distribution
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 1994.
-
A study of the experiential service design process at a luxury hotel
This thesis explores the process of designing experiential services at a luxury hotel. These processes were surfaced by means of a methodology that used the principles of jazz improvisation. Due to similarities between experiential service design and elements in jazz improvisation, representing …
-
Learning to design learning through design : service design and experientially acquired entrepreneurial learning
… the contribution of the emerging practice of Service Design in Entrepreneurial Learning, or the creation of knowledge that supports shaping and managing new ventures. It is supported by an empirical investigation spanning a pilot study and two case studies in the contexts of enterprise …
-
Improving railroad performance using advanced service design techniques : analyzing the operating plan at CSX transportation
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 1995.
-
An Exploration of the Application of Software Architecture Evaluation Techniques to the domain of Service Design
… evaluation techniques to the domain of service design. The domain of software architecture and the evolution of software architecture evaluation techniques are explored, and compared with the emerging domain of service design. Similarities between the two domains lead to the notion of …
-
Transfer Optimization in Public Transport Networks: Timetable Synchronization, Operational Control and a New Service-Design Concept
Unreliable public transport (PT) service is one of the main reasons to reduce substantially the attractiveness of PT service. As a result, continued unreliable PT service will not only frustrate the existing passengers, but will also cause a loss of potential new users. Transfer synchronization is …
-
Level of Service: Design Standards, Imposed Car Dependence, and the Production of Urban Space in the Capitalist State
… scholarship has become increasingly critical of design standards and engineering methods that promote car-dependent development patterns in American cities. Level of Service (LOS) is a design standard that has received scrutiny for its misapplication to urban streets, accommodating highway-like …
-
A qualitative study and thematic analysis concerning the applicability and efficacy of service design processes applied to healthcare service innovation
The emergence of design and systems development have arisen as legitimate tools for facilitating innovative practices in the delivery of care within public services. Development mechanisms deriving from design led thinking and their associated methodologies have evidently been adopted to construct …
-
Crafting Situated Services: Meaningful Design for Social Innovation with Textile Artisan Communities
… from becoming resilient. Within this context, service design for social innovation has become a well-established human-centred, strategic and systemic approach to tackling such challenges. However, designers have put much emphasis on the use of fixed toolkits that result in one-size-fits-all …
-
The Use of Service Blueprinting as a Method of Improving Non-Academic College Student Experiences
Service blueprinting offers a method for analyzing and improving service experiences. This service design technique is commonly used in many service industries, but research exploring its application within a higher education context is very limited. The purpose of this case study was to describe …
-
An exploration of the characteristics of co-creation in the B2B service business
The emergence of the service economy challenges companies to understand co-creation, as this seems to be a central notion in service marketing and management, service design and service innovation. Additionally, businesses are increasingly interested in developing service operations together with …
-
A survey of human-centered design methodologies for a new hybrid approach in product and experience innovation
Today, design is not just considered to be creating something beautiful but is understood and adopted as a problem-solving tool for creative idea generation for disruptive and innovative products, services, and experiences. There has been a boom in design methodologies with a big marketing campaign …
-
Robotics, artificial intelligence and service automation in hotel service process design: can customer dominant logic provide improved value?
The lack of focus on the customers’ ecosystem and service technology (Robotics, AI and Service Automation: RAISA) in current Service Process Design (SPD) models prompted this research, the principal aim of which is to create a refined model (incorporating Customer Dominant Logic; CDL) to better …
-
Through the Hole in the Wall: ATMs as Strategic Sites for Social Innovation
This design practice-led study, started in 2012, focuses on human experiences of Automated Teller Machines (ATMs) and how those experiences might be enhanced through new socially and commercially beneficial applications. Established conceptions of ATMs and the ATM network are based on technical and …
-
Assessing the Feasibility of Online Writing Support for Technical Writing Students
… and multiliteracies. I suggest that a service design approach is beneficial to writing center research. Similarly, the technical writing field has little research and scholarship dedicated specifically to online writing instruction and pedagogy. Historically, writing centers have served …
-
Simulation-based design of integrated public transit and shared autonomous mobility-on-demand systems
… in AV technology are convincing many that AV services will play a significant role in future transportation systems. The advancement of AVs presents both opportunities and threats to transportation. It has the potential to significantly impact traffic congestion, traffic accidents, parking and …
-
Interactive Interfaces for Capturing and Annotating Videos of Human Movement
In this thesis, I describe the iterative service design process I used in identifying and understanding the needs of diverse stakeholders, the development of technologies to support their mutually beneficial needs, and the evaluation of the end-user experience with these technologies. Over three …
Page 1 of 4