The Strategic Plan of a Medium-Size Enterprise Compared to the Baldrige Criteria

<p>The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.</p>

Name thesis:degree_name

Master of Science

Discipline thesis:degree_discipline

Department of Architectural and Manufacturing Sciences

Year

2013

Author dc:creator

• Blacklock, Jordan

Contributors dc:contributor

• Greg Arbuckle (Director), Dan Jackson, Bryan Reaka

• Performance Excellence
• Requirements
• Malcolm
• Resistance
• KyCPE
• Continuous Improvement
• Performance Standards
• Organizational Learning
• Total Quality Management
• Business
• Business Administration, Management, and Operations
• Business and Corporate Communications
• Management Sciences and Quantitative Methods
• Organizational Behavior and Theory

Repository record dc:identifier

https://digitalcommons.wku.edu/theses/1304

OAI identifier oai:identifier

oai:digitalcommons.wku.edu:theses-2307