The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.
","abstract_html":"<p>The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.</p>","abstract_has_math":false,"creators":["Blacklock, Jordan"],"institution":null,"degree_name":"Master of Science","degree_level":null,"degree_discipline":"Department of Architectural and Manufacturing Sciences","degree_department":null,"school":null,"contributors":["Greg Arbuckle (Director), Dan Jackson, Bryan Reaka"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2013,"date_issued":"2013-12-01T08:00:00Z","date_published":"2013-12-01T08:00:00Z","updated_at":"2026-07-24T06:08:26Z","subjects":["Performance Excellence","Requirements","Malcolm","Resistance","KyCPE","Continuous Improvement","Performance Standards","Organizational Learning","Total Quality Management","Business","Business Administration, Management, and Operations","Business and Corporate Communications","Management Sciences and Quantitative Methods","Organizational Behavior and Theory"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://digitalcommons.wku.edu/theses/1304","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Greg Arbuckle (Director), Dan Jackson, Bryan Reaka"]},{"key":"dc:creator","label":"Author","values":["Blacklock, Jordan"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:type","label":"Dc Type","values":["Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Department of Architectural and Manufacturing Sciences"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Science"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Performance Excellence","Requirements","Malcolm","Resistance","KyCPE","Continuous Improvement","Performance Standards","Organizational Learning","Total Quality Management","Business","Business Administration, Management, and Operations","Business and Corporate Communications","Management Sciences and Quantitative Methods","Organizational Behavior and Theory"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://digitalcommons.wku.edu/theses/1304"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.
"]},{"key":"dc:title","label":"Title","values":["The Strategic Plan of a Medium-Size Enterprise Compared to the Baldrige Criteria"]}]}],"canonical_facts":{"dc:contributor":["Greg Arbuckle (Director), Dan Jackson, Bryan Reaka"],"dc:creator":["Blacklock, Jordan"],"dc:description.abstract":["The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.
"],"dc:identifier":["https://digitalcommons.wku.edu/theses/1304"],"dc:subject":["Performance Excellence","Requirements","Malcolm","Resistance","KyCPE","Continuous Improvement","Performance Standards","Organizational Learning","Total Quality Management","Business","Business Administration, Management, and Operations","Business and Corporate Communications","Management Sciences and Quantitative Methods","Organizational Behavior and Theory"],"dc:title":["The Strategic Plan of a Medium-Size Enterprise Compared to the Baldrige Criteria"],"dc:type":["Thesis"],"thesis:degree_discipline":["Department of Architectural and Manufacturing Sciences"],"thesis:degree_name":["Master of Science"]},"updated_at":"2026-07-24T06:08:26Z"}