Effects of Goal Setting, E-mail Feedback and Graphic Feedback on the Productivity of Public School Attendance Clerks

A package intervention, consisting of daily-adjusted goal setting, e-mail feedback, and graphic feedback, was used in a public school attendance office to increase the efficiency with which 3 attendance clerks documented student attendance. During the intervention phase, the attendance secretary set a daily goal for each attendance clerk. This goal was a percentage of student absences to be coded and entered in the school computer program. After establishing a daily goal, the attendance secretary provided daily feedback, in the form of a written e-mail response and graphed feedback to each clerk. If the subjects had attained their daily goal, the attendance secretary also delivered a praise statement along with the e-mail feedback. Results indicated that the intervention package was ineffective in producing change in the attendance clerks' absence coding behavior.

Grantor dc:publisher

University of North Texas

Year dc:date

2000

Author dc:creator

• Rexroat, Robin D.

Contributors dc:contributor

• Ellis, Janet
• Greenspoon, Joel
• Hyten, Cloyd

• Goal setting in personnel management.
• Feedback (Psychology)
• Performance.
• attendance
• goal setting
• feedback
• job performance
• package intervention

Statement dc:rights

• Public
• Copyright
• Rexroat, Robin D.
• Copyright is held by the author, unless otherwise noted. All rights reserved.

Language dc:language

English

Identifier

oclc: 47442970
untcat: b2304296
https://digital.library.unt.edu/ark:/67531/metadc2609/
ark: ark:/67531/metadc2609

OAI identifier oai:identifier

info:ark/67531/metadc2609