The relationship between internal service components and organizational commitment in fine-dining restaurants

Due to increased competition in the restaurant industry, employers need to offer more than monetary compensation to attract quality employees. Offering these non-economic benefits, or internal services, can aid in keeping employees satisfied and committed to their organizations. The purpose of this study was to examine the relationship between internal service components and organizational commitment. Data was collected from three fine-dining restaurants in Las Vegas, Nevada. The original hypotheses were not supported by the research results. Yet, the study did yield evidence indicating that satisfaction with some aspects of internal services was influential in predicting organization commitment. Implications for management and future research are discussed.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Hotel Administration

Grantor dc:publisher

University of Nevada, Las Vegas

Year

2003

Author dc:creator

• Perry, Taryn M

Contributors dc:contributor

• Gail Sammons

Statement dc:rights

• IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English

Identifier

https://oasis.library.unlv.edu/rtds/1608

OAI identifier oai:identifier

oai:oasis.library.unlv.edu:rtds-2607