An assessment of the causes of cognitive dissonance in the working environment of the hospitality industry

The purpose of this exploratory research was to investigate the possible existence of cognitive dissonance in the working environment of a Las Vegas Hotel/Casino's Food and Beverage department. A chronological and evolutionary base for the concept of cognitive dissonance was provided through an extensive, but pointed, review of literature; A survey in two parts was used to determine the existence of cognitive dissonance. The first part consisted of a ten factors instrument, previously administered, to identify management misperceptions. The second part of the survey consisted of a follow-up interview in which employees were allowed to give their opinions in their own words; Along with the literature review and survey results, the study includes a discussion of Dr Gerald Goll's Management By Values construct which was used to assess the organizational environment of the selected property. Recommendations for future research in this area of study are also provided.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Hotel Administration

Grantor dc:publisher

University of Nevada, Las Vegas

Year

1994

Author dc:creator

• Demarinis, Susan Elizabeth

Contributors dc:contributor

• Gerald Goll

Statement dc:rights

• IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English

Identifier

https://oasis.library.unlv.edu/rtds/374

OAI identifier oai:identifier

oai:oasis.library.unlv.edu:rtds-1373