The Incident Dispatching and Tracking System

The Incident Dispatching and Tracking System (IDTS) was developed to facilitate the technical support of an organization. IDTS provides a means by which a user may submit their issue/problem to the system and receive a unique trouble ticket number. This number can then be used to view the status of that record, minimizing the need for inquiries to the technical support team. IDTS also provides a dispatching function that assigns each trouble ticket to a technician that specializes in that type of issue. Finally, there is a reporting function that allows the technical support team to view the current technical status of the organization, generate statistics on previously submitted trouble tickets, and determine areas that may require assistance in the future.

Name thesis:degree_name

Master of Science in Computer and Information Sciences (MS)

Grantor dc:publisher

UNF Digital Commons

Author dc:creator

• Braden, Thomas J

Contributors dc:contributor

• Dr. Ralph Butler

• UNF; University of North Florida; Dissertations
• Academic -- UNF – Computer Science; Department of Computer and Information Sciences
• Computer Sciences
• Databases and Information Systems

Licence

• http://rightsstatements.org/vocab/InC/1.0/

Repository record dc:identifier

https://digitalcommons.unf.edu/etd/264

OAI record oai:identifier

https://digitalcommons.unf.edu/do/oai/?verb=GetRecord&metadataPrefix=oai_etdms&identifier=oai%3Adigitalcommons.unf.edu%3Aetd-1269