Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 157 for “"Technical support"”.
-
Discourse Strategies in Technical-support Interactions
… to the lack of research on the discourse of technical-support interactions. Researchers have explored successful practices for recruiting technical-support personnel, constructs for determining user satisfaction in survey instruments, and discourse moments of miscommunication and empathy. …
-
An investigation of technical support issues influencing user satisfaction
… As the user population evolves into a much more technical and demanding group, their needs are also changing. With this change, Management Information Systems (MIS) departments must develop new ways of providing service and support to the user community. This study investigates the relationship …
-
Exploring Knowledge Transfer and Knowledge Building at Offshore Technical Support Centers
… building processes observed at offshore Technical Support Centers (TSCs) in China. Utilizing a multiple case study approach, the study examines how knowledge was transferred from the US-based support center to the China-based offshore support center, and how individuals and the …
-
The Incident Dispatching and Tracking System
… System (IDTS) was developed to facilitate the technical support of an organization. IDTS provides a means by which a user may submit their issue/problem to the system and receive a unique trouble ticket number. This number can then be used to view the status of that record, minimizing the need …
-
Exploratory study of the impact of Information and Communication Technology (ICT)-based features in conference center selection/recommendation by meeting planners
… of availability of ICT-based features and technical support on meeting planners' recommendation/selection of a conference center. In addition, this study attempted to explain relationships between meeting planners' beliefs (perceived usefulness and perceived ease of use) toward ICT-based …
-
The relationship of selected personal characteristics of e-faculty to their perceived technological knowledge
… (library holdings that are accessible by web and technical support). E-faculty reported that student technical support resources are offered in almost all cases and over two-thirds (76.35%) reported that those resources were offered seven days a week. The technical support resources for e-faculty …
-
Leadership and Adoption of Instructional Technology in a Military Medical Learning Environment: A Case Study
… unreliable infrastructure, lack of training and technical support of new technologies, time commitment constraints that hindered training accessibility, compatibility with existing instructional technologies, complexity of the technology, and inadequate technical support. The data analysis was …
-
The impact of managing business partners supported by Web-based technologies on inter-organisational relationships : an empirical study from partners' perspective within the ICT industry
… of high quality relationships. We find support for the hypotheses posed, such as the impact of certification on relationship setting, marketing support, technical support, and relationship commitment. We also find support for the impact of relationship setting on marketing support, …
-
Women's Experiences With Distance Education
… program. Online education involves aspects of support and communication that may affect women's learning experiences either positively or negatively. Distance learning may also allow women to pursue their education while still taking care of their families and outside work. In order to get a …
-
Teachers’ Experience on the Use of ICT to Facilitate Teaching: A Case of Ilala District Secondary Schools
… to ICT resources and facilities and lack of technical support, inadequate ICT infrastructure on ICT and lack of professional development were identified as the barriers hindering teachers to use ICT to facilitate teaching in secondary schools. On examining the factors determining the use of …
-
Successful Implementation of Laptops in the Classroom: An Implementation Plan
… Overall Considerations, Distribution, Training, Technical Support Issues, Policies & Procedures and Conclusions.</p>
-
From student academic to computer specialist: co-construction of student identity and a school computer-network
… career goals. Program participants provided technical support to the SCN and taught what teachers and students wanted to learn at a time when they needed to know it. In so doing, these leadership students moved towards greater technical expertise, improved interpersonal skills and increased …
-
Irrational Rationale : artistic tactics and attitudes for operations of architecture in the expanded field
… of architecture. The thesis argues that the "technical support" coined by Rosalind Krauss in the post-medium condition of art is also a support that confirms or modifies the perceptual and mental process of intellectual creation of architecture. It is not about the "brilliant" idea …
-
"Hey, You're Muted" : Lessons Learned on Remote Onboarding During the COVID-19 Pandemic.
… streamline the process for quick and efficient technical support.
-
Utilization of mechanical engineering manpower in South Africa
… of the poor utilization is a lack of sufficient technical support staff for the engineer.
-
E-öğrenme yöntemi ile düzenlenen yöneticilik eğitimlerinin kursiyer algılarına dayalı olarak değerlendirilmesi: Bir durum çalışması
… (1) content, (2)interaction, (3) web design and technical support, (4) relevance of the trainingmaterial, (5) strengths and weaknesses of the e-learning.A mixed methods case study design was preferred in this research toimprove the validity and reliability of the findings. First, a survey …
-
The Effects of a Videoconferencing Implementation Project on Educators' Level of Concern in Southwest Michigan Schools
… number of connections, district and building technical support, professional development, and equipment reliability were also collected. One-way repeated measures of analysis of variance was used to determine if change took place in the Stages of Concern responses while canonical correlation …
-
Teacher Experiences with Multiple One-to-One Technology Integration Models: A Phenomenography
… the 1:1 school-issued model due to concerns with technical support, equity, student behavior, technology monitoring, and pedagogical change. COVID reinforced teacher preference. Neither model was conclusively preferred in the areas of student engagement and professional development. …
-
Investigating Socially Supported Technical Assistance for Older Adults
… to helpful resources usually leads them to seek support from individuals within their social circles, which we term ``technology caregivers''. Our research aimed to understand the nature of technical caregiving for older adults, focusing on password management. We interviewed 21 older adults and …
Page 1 of 8