Case Study: Member Perception Of A Federal Organization’s Employee Recognition Program

<p>The purpose of this qualitative instrumental study was to clarify the purpose of Agency ABC’s Recognition Council, while identifying opportunities for staff recognition and appreciation to be optimized within Agency ABC to assist in creating and sustaining employee engagement. This purpose is in direct correlation to the study’s problem, to fill in research gaps due to a lack of existing documentation, best practices and research regarding federal recognition programs. Herzberg’s Two-Factor Theory was the conceptual framework that the researcher applied to this study. The researcher performed semi-structured, one-on-one interviews with five former members of Agency ABC’s Recognition Council members. Interview questions were asked to investigate member perception regarding role, experiences and expectation in creating and sustaining employee engagement, as well as how may staff recognition be optimized to sustain employee engagement. Seven themes and 22 subthemes emerged from the subsequent analysis, providing insight into the study’s research questions. The study’s results indicated that participants felt that greater executive leadership collaboration with the council was necessary to enhance the purpose and operations of the council, while improved timeliness and agreement upon defining key terms and their application concerning the awards process would improve the council’s authenticity. Findings from this study may be useful for senior executives within federal organizations, private sector organizations and federal employees.</p>

Name thesis:degree_name

Doctor of Education (EdD)

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Education

Year dc:date.available

2021

Author dc:creator

• Dietz, David A.

Contributors dc:contributor

• Jacqueline Lookabaugh
• Catherine Stieg
• Shanita Williams

• Business Administration, Management, and Operations
• Educational Leadership

Repository record dc:identifier

https://dune.une.edu/theses/433

OAI identifier oai:identifier

oai:dune.une.edu:theses-1432