"Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The ""Libqual+rtm Lite"" Randomized Control Trial (Rct)"

"The matrix sampling method, the randomized control trial framework, and the statistical analysis methods outlined in the current study are useful heuristic methods for other high stakes library survey implementations whether for a physical as well as a digital library environment. These methodological approaches add rigor and thoughtful perspectives as they inform ways libraries shape their services and ""touch"" their users through improvements and innovations in the years to come."

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Library and Information Science

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2015

Author dc:creator

• Kyrillidou, Martha

Contributors dc:contributor

• Smith, Linda C.

• Business Administration, Marketing

Language dc:language

eng

Identifier

(MiAaPQ)AAI3406768

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/81561