Mining Help Desk Emails for Problem Domain Identification and Email Feature Engineering for Routing Incoming Emails

This work also outlines different pre-processing steps done on email from the help desk domain, such as removal of different types of noise elements and removal of stop words using a customized stop word list, and the outcome of each of these pre-processing steps.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Library and Information Science

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2015

Author dc:creator

• Rathi, Dinesh

Contributors dc:contributor

• Twidale, Michael B.

• Library Science

Language dc:language

eng

Identifier

(MiAaPQ)AAI3314870

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/81554