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University of Illinois at Urbana-Champaign
Consumer (Dis)satisfaction and Complaining Behaviour: The Role of The Market Environment
Abstract
dc:descriptionPast studies on Consumer Satisfaction, Dissatisfaction (CS/D) and Complaining Behaviour (CB) have investigated the influences of expectations, product and consumer characteristics, and product performance on CS/D and CB. No consensus has been attained and some of the findings remain controversial. Common to most of the previous studies were two issues. First, failure to investigate the role of the market place where transactions and consumption take place. Two, most of the research was culture bound with virtually most of it having been done in USA and Western Europe.
Degree
thesis:*- Name thesis:degree_name
- Ph.D.
- Level thesis:degree_level
- Dissertation
- Discipline thesis:degree_discipline
- Business Administration
- Grantor
- University of Illinois at Urbana-Champaign
- Year dc:date
- 2014
Author and committee
dc:creator, dc:contributor.*- Author dc:creator
-
- Buberwa, Lawrence Gabriel
Subjects
dc:subject × 1Rights
- Language dc:language
- eng
Identifiers
dc:identifier.*- Identifier
- (UMI)AAI8114394
- OAI identifier oai:identifier
- oai:www.ideals.illinois.edu:2142/67324