Parent satisfaction with school services for children with autism spectrum disorders: the meaning of satisfaction

This study addresses the gaps and limitations in the literature by examining parent satisfaction with the school services that their young children with ASD are receiving, using a mixed methods approach that includes interview and survey methodology. Sixteen parents of children with ASD participated in the study. The results reveal that although the majority of the parents reported that they were satisfied with school services, when asked about how they judged “satisfaction” during the interview they provided many reasons as to why they were not satisfied. The rationale they provided was consistent with aspects of school services used to measure parent satisfaction in the literature including parent-school communication, staff competence, staff attitudes, amount of services, addressing child needs or concerns, and child progress. The rationale also was closely related to why parents were satisfied with private services. Finally, parents offered recommendations to enhance parent satisfaction with public school services.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Special Education

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2014

Author dc:creator

• Park, Hye-Jin

Contributors dc:contributor

• Ostrosky, Michaelene M.
• Halle, James W.
• Meadan-Kaplansky, Hedda
• Hall, Laura J.

• Parent satisfaction
• Children with Autism Spectrum Disorders
• Satisfaction with School Services

Statement dc:rights

• Copyright 2013 Hyejin Park

Language dc:language

en

Handle dc:identifier

http://hdl.handle.net/2142/46732

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/46732