Evaluation of employee assistance programs: A study of preferences based on the multiple constituency approach

Employee assistance programs (EAPs) are mechanisms that provide the workplace with systematic means for dealing with personal problems that affect employees' job performance. Numerous studies have focused on the structure and functions of EAPs to gauge the effectiveness and efficiency of operation primarily from a senior management perspective. While EAP adoption within organizations continues unabated, strong empirical support regarding the efficacy of EAPs is lacking. Researchers have failed to adequately apply rigorous research methods to the evaluation of EAPs. The result has been that the effectiveness of EAPs is poorly understood. This study purports to investigate the effectiveness of EAPs using a multiple constituency approach to evaluation. Effectiveness using this approach is defined from the perspectives of the constituents, who also define the activities and evaluation criteria of EAPs.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Labor and Industrial Relations

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2011

Author dc:creator

• Stollak, Matthew Joseph

Contributors dc:contributor

• Martocchio, Joseph J.

• Sociology, Industrial and Labor Relations

Statement dc:rights

• Copyright 1994 Stollak, Matthew Joseph

Language dc:language

eng

Identifier

AAI9512563
(UMI)AAI9512563

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/23246