Stakeholder perception of client satisfaction after downsizing the Illinois Cooperative Extension Service

The major research questions investigated in this study are: What impact did downsizing the Illinois Cooperative Extension Service (ICES) organization have on client satisfaction with Extension programming as perceived by: professional county staff, volunteer unit program council members, and members of the county governing boards? And what implications might the perceived levels of client satisfaction hold for the future of the ICES organization?

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Education

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2011

Author dc:creator

• Shonkwiler, Jimmy Lynn

Contributors dc:contributor

• Ward, James G.

• Education, Administration
• Education, Business
• Education, Higher

Statement dc:rights

• Copyright 1995 Shonkwiler, Jimmy Lynn

Language dc:language

eng

Identifier

AAI9624499
(UMI)AAI9624499

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/22477