Bureaucratic and individual knowledge and action in the public services units of an academic library

This study examined the patterns of knowledge and action demonstrated by public services staff in interactions with users. It was a three-month ethnographic study of five public services units in an academic library, using participant observation. The data were analyzed by a framework (coorientation) which compared the staff's perceptions of shared knowledge in the unit with knowledge that is actually shared.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Library and Information Science

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2011

Author dc:creator

• Bradley, Johanna Rediger

Contributors dc:contributor

• Smith, Linda C.
• Edmonds, M. Leslie
• Contractor, Noshir S.
• Sutton, J. Brett

• Library Science
• Speech Communication

Statement dc:rights

• Copyright 1991 Bradley, Johanna Rediger

Language dc:language

eng

Identifier

AAI9124384
(UMI)AAI9124384

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/20564