A human factors analysis of the interpersonal communication effectiveness of programmer analysts

This research study investigated the link between the interpersonal communication effectiveness of programmer analysts, their personality type (Jung), rhetorical sensitivity (Hart and Burks), technical ability, and demographic characteristics. A total of 118 programmer analysts and 47 managers from three large Midwestern organizations (aerospace, insurance, government) volunteered their participation. Each programmer analyst completed the Myers-Briggs Type Indicator, the RHETSEN scale, and a background questionnaire. Technical ability and interpersonal communication effectiveness were assessed by means of a manager-completed performance appraisal.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Education

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2011

Author dc:creator

• Moncada, Susan Mary

Contributors dc:contributor

• Nelson, Robert E.

• Business Administration, Accounting
• Business Administration, General
• Speech Communication
• Psychology, Personality
• Information Science

Statement dc:rights

• Copyright 1991 Moncada, Susan Mary

Language dc:language

eng

Identifier

AAI9124463
(UMI)AAI9124463

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/20531