Development of a Comprehensive Metric to Assess Productivity Across Pharmacy Departments within a Large Health System

Purpose: To develop a comprehensive workload metric to assess productivity across inpatient pharmacy departments with varying complexity of services within a large health system. Methods: A multi-center observational study was conducted within 10 non-academic community, acute care hospitals across Memorial Hermann Health System (MHHS) in Houston, Texas. Modified Delphi methodology was used to identify a comprehensive list of key performance indicators (KPIs) by a panel of pharmacy directors and managers. KPIs were then ranked to identify areas of prioritization as perceived by pharmacy leadership. With these KPIs, pharmacy profile questions were then developed to understand how pharmacy departments are spending their time. Answers to pharmacy profile questions were then analyzed using Spearman Rank Correlation. Results: A total of 15 KPIs were identified from the Delphi consensus process by pharmacy leaders. Pharmacy profile questions were analyzed via spearman rank correlation and identified potential areas that could impact pharmacy productivity. Conclusion: Modified Delphi methodology proves effective in engaging pharmacy leadership and can be adapted for use in other organizational settings. Moreover, this study highlighted that existing pharmacy productivity metrics lack comprehensiveness, indicating a need for further foundational research in this area before a comprehensive pharmacy productivity metric can be developed.

Author dc:creator

• Cole, Chelsea Brooke

Contributors dc:contributor

• Wallace, David
• Garey, Kevin
• Roduta, Thomas
• Tachie-Menson, Ursula
• Thomas, Stevenson

• benchmarking
• health-system, consensus, metrics, practice model, productivity

Language dc:language

en

Handle dc:identifier.uri

https://hdl.handle.net/10657/17798

OAI identifier oai:identifier

oai:tdl-ir.tdl.org:10657/17798