Implementing TQM Principles in a Construction Company in the U.A.E

The thesis is concerned with the implementation of Total Quality Management principles in a construction company in the United Arab Emirates.<br/><br/>Three case studies regarding the progress of TQM implementation in the concerned company are highlighting successes, failures and difficulties, and are assessing results through the review of Key Performance Indicators set by the organisation. Progress in TQM implementation is externally confirmed by recognitions granted by a governmental TQM award body.<br/><br/>Critical Success Factors, as identified through Total Quality Management literature review, are reviewed in the light of the TQM implementation experience of the company considered, and recommendations and guidelines for similar organisations are drawn from this experience.<br/>

Name dc:type.qualificationname

Doctoral Thesis

Level dc:type.qualificationlevel

Student thesis

Year dc:date.issued

2006

Author dc:creator

• Seraphim, Danièle

• Construction industry
• Management
• United Arab Emirates
• Total quality management

Language dc:language

eng

Identifier

oai:pure.atira.dk:studenttheses/2830be39-35ba-4b7d-b623-3cd4dff32103

OAI identifier oai:identifier

oai:pure.atira.dk:studenttheses/2830be39-35ba-4b7d-b623-3cd4dff32103