Framework for strategic system planning for facilities management in the health sector

Facilities Management (FM) is commonly defined as managing physicalworkplace and property, which have a direct link with design and constructionactivities in one aspect, and managing services and performance of resourcesin the organisation as another. Aspects of FM are inter-related and shareinformation from project brief until the design life of the building. Informationplays a major role in integrating FM stakeholders. This thesis highlights theimportance of strategic IT in facilitating the implementation of strategic FM inthe health sector.In the health sector FM department must be innovative in utilising ITtechnology to deliver value-for-money services. The current uptake of IT in theFacilities Directorate (NHS Trusts) is at an operational level, while thestrategic FM demands the implementation of strategic IT in FM. The gapbetween the current operational IT and the need for it to be consideredstrategically has made this research important. Facilities Directorate shouldbe ready to implement changes in managing its information systems to meetclient's demand. The effective use of information for the maintenance andoperation of hospitals, hospital development, benchmarking, performancemeasurement, managing finance and human resources, requires strategicinformation systems (IS). This thesis introduces a Strategic System Planningframework for FM (SSPfFM) in the health sector to capture the strategicinformation on FM that facilitates the implementation of strategic FM.Case study research methodology was adopted in support of this research.SSPfFM is derived from a pilot study conducted at Central Manchester andManchester Children's University Hospitals (CMMC), NHS Trust. It is furthervalidated with other three case studies and by survey questionnaire.This research has identified; gain top management commitment, alignInformation System development with FM business needs, establishtechnology path and policies on IT in FM, and forecast Information Systemrequirements in FM as the main components of SSPfFM that focuses onshort, medium and long-term strategies of FM in the health sector.

Level dc:type.qualificationlevel

Doctoral (Level 8)

Year dc:date.issued

2005

Author dc:creator

• Abd. Hamid, Z

Language dc:language

en

Identifier

oai:salford-repository.worktribe.com:1389660

OAI identifier oai:identifier

oai:salford-repository.worktribe.com:1389660