Virtual volunteering in social service non-profit organizations : a case study

This case study examined how managers of social service non-profit organizations in the Greater Vancouver area are responding to the emergence of virtual volunteering. The literature indicates virtual volunteering is a relatively new activity with limited research directed towards social service non-profit organizations. Participants involved in the study stated they knew very little about virtual volunteerism, and as a result, were not clear if the approach was one they could adopt or benefit from. Recommendations include further examination of virtual volunteerism and the creation of a common definition for the social service non-profit sector; identification of how the constructs of social presence theory (i.e., authenticity, realness, credibility) can be demonstrated in virtual interactions; the development of an assessment process to analyze the viability and relativity of virtual interactions; and the development of a process and practice designed to capture volunteer meaningfulness in virtual interactions to support quality improvement efforts and volunteer satisfaction.

Author dc:creator

• McSkimming, Yvonne

Advisor dc:contributor.advisor

• Heinz, Matthew

• Case Study
• Social Presence Theory
• Virtual Volunteerism

Handle dc:identifier.uri

http://hdl.handle.net/10170/881

OAI record oai:identifier

https://www.viurrspace.ca/server/oai/request?verb=GetRecord&metadataPrefix=dim&identifier=oai%3Anull%3A10170%2F881