The Role of Public Institutions in Encouraging Outcome Employee Innovations in Tanzania

Encouraging outcome employee innovations has not been given much attention by many organizations. Similarly, few studies in sub Sahara countries have been conducted in this area and incorporated customers and employees satisfaction. This study contributes that public organizations have a role to play in encouraging outcome employee innovative ideas to add value to existing knowledge. The overall study objective examined the role of public institutions in encouraging outcome employee innovations and its consequences on customer and employee satisfaction. The researcher’s understanding was guided by two crucial theories motivation and leadership in generating techniques and styles used by organizations. A cross sectional quantitative strategy was employed; data were systematically collected from (44) respondents using a structured and self administered questionnaire. Data were analyzed using descriptive statistics technique basing on study objectives and the research questions. Finding revealed that (n= 44, 100%) respondent agreed that motivation encouraged customer satisfaction. On motivation tools used, (n= 32, 72.8%) respondents agreed that technological change was a crucial tool. About leadership techniques used; (n=36, 81.8%) respondents accepted that influence technique was most useful while on outcomes of encouraging innovative ideas (n=40, 90.9%) had a view that employee morale as well as productivity were applicable.The study proved that public institutions encouraged outcome employee innovations. However, further studies on the same topic are crucial because of the continuing changing global environment and drastic changes in public institutions.

Level dc:type.qualificationlevel

masters

Grantor dc:publisher.institution

The Open University Of Tanzania

Year dc:date.issued

2015

Author dc:creator

• Leonard, Remidius Martin

• 658 Gerneral management

Language dc:language

en