Applying Additional Self Service Methodologies to Commercial Aviation Baggage Handling: Is A Potential “Win-Win” Being Left on the Table?

This project looks at the possibility that airlines are overlooking an opportunity to save money and at the same time provide a better service to their customers. On certain regional-jet flights, airlines handle carry-on baggage in a way that avoids many of the pitfalls that drive mishandled baggage claims on other flights. This paper investigates the feasibility of using this very reliable carry-on bag system for all bags (checked and carry-on) on all passenger flights, thus potentially enabling commercial airlines to provide a more reliable service that customers prefer. Since the system, in this paper deemed the “pink-tag system”, involves increased customer self-service, it may result in dramatically lower costs to the airlines as well.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Independent Study

Discipline thesis:degree_discipline

Aviation

Year

2010

Author dc:creator

• Denny, Derrick

Repository record dc:identifier

https://commons.und.edu/theses/365

OAI identifier oai:identifier

oai:commons.und.edu:theses-1364