{"id":{"repo_id":"nodak","oai_identifier":"oai:commons.und.edu:theses-1364"},"canonical_url":"https://search.dev.ndltd.org/etd/nodak/oai:commons.und.edu:theses-1364","repository":{"repo_id":"nodak","name":"University of North Dakota","base_url":"https://commons.und.edu/do/oai/"},"display":{"title":"Applying Additional Self Service Methodologies to Commercial Aviation Baggage Handling: Is A Potential “Win-Win” Being Left on the Table?","abstract":"This project looks at the possibility that airlines are overlooking an opportunity to save money and at the same time provide a better service to their customers. On certain regional-jet flights, airlines handle carry-on baggage in a way that avoids many of the pitfalls that drive mishandled baggage claims on other flights. This paper investigates the feasibility of using this very reliable carry-on bag system for all bags (checked and carry-on) on all passenger flights, thus potentially enabling commercial airlines to provide a more reliable service that customers prefer. Since the system, in this paper deemed the “pink-tag system”, involves increased customer self-service, it may result in dramatically lower costs to the airlines as well.","abstract_html":"This project looks at the possibility that airlines are overlooking an opportunity to save money and at the same time provide a better service to their customers. On certain regional-jet flights, airlines handle carry-on baggage in a way that avoids many of the pitfalls that drive mishandled baggage claims on other flights. This paper investigates the feasibility of using this very reliable carry-on bag system for all bags (checked and carry-on) on all passenger flights, thus potentially enabling commercial airlines to provide a more reliable service that customers prefer. Since the system, in this paper deemed the “pink-tag system”, involves increased customer self-service, it may result in dramatically lower costs to the airlines as well.","abstract_has_math":false,"creators":["Denny, Derrick"],"institution":null,"degree_name":"Master of Science (MS)","degree_level":"Independent Study","degree_discipline":"Aviation","degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2010,"date_issued":"2010-07-01T07:00:00Z","date_published":"2010-07-01T07:00:00Z","updated_at":"2026-07-24T03:25:14Z","subjects":[],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://commons.und.edu/theses/365","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Denny, Derrick"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"thesis:degree_discipline","label":"Discipline","values":["Aviation"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Independent Study"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Science (MS)"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://commons.und.edu/theses/365"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["This project looks at the possibility that airlines are overlooking an opportunity to save money and at the same time provide a better service to their customers. On certain regional-jet flights, airlines handle carry-on baggage in a way that avoids many of the pitfalls that drive mishandled baggage claims on other flights. This paper investigates the feasibility of using this very reliable carry-on bag system for all bags (checked and carry-on) on all passenger flights, thus potentially enabling commercial airlines to provide a more reliable service that customers prefer. Since the system, in this paper deemed the “pink-tag system”, involves increased customer self-service, it may result in dramatically lower costs to the airlines as well."]},{"key":"dc:title","label":"Title","values":["Applying Additional Self Service Methodologies to Commercial Aviation Baggage Handling: Is A Potential “Win-Win” Being Left on the Table?"]}]}],"canonical_facts":{"dc:creator":["Denny, Derrick"],"dc:description.abstract":["This project looks at the possibility that airlines are overlooking an opportunity to save money and at the same time provide a better service to their customers. On certain regional-jet flights, airlines handle carry-on baggage in a way that avoids many of the pitfalls that drive mishandled baggage claims on other flights. This paper investigates the feasibility of using this very reliable carry-on bag system for all bags (checked and carry-on) on all passenger flights, thus potentially enabling commercial airlines to provide a more reliable service that customers prefer. Since the system, in this paper deemed the “pink-tag system”, involves increased customer self-service, it may result in dramatically lower costs to the airlines as well."],"dc:identifier":["https://commons.und.edu/theses/365"],"dc:title":["Applying Additional Self Service Methodologies to Commercial Aviation Baggage Handling: Is A Potential “Win-Win” Being Left on the Table?"],"thesis:degree_discipline":["Aviation"],"thesis:degree_level":["Independent Study"],"thesis:degree_name":["Master of Science (MS)"]},"updated_at":"2026-07-24T03:25:14Z"}