Investigating the impact of employee turnover on the service delivery in the Namibian Police Force

This study sought to asses~ the impact of employee turnover on service delivery in the Namibia police force by assessing the level of and reasons for employee turnover in the Namibian police force; to analyze how employee turnover affects day to day operations in the police force; to determine the relationship between staff turnover and quality service delivery. This study adopt~d a quantitative research design and the instruments for data collection were questionnaires. Purposive and Stratified sampling was used to select the regions and stations of interest. A sample of226 respondents was drawn from various A Station (substrata) in four different regions using convenience sampling The Statistical Package for Social Science (SPSS) version 22 was used to analyse data and tables were used to present the results. A pre-coded closed-ended questionnaire using 5 points Likert scale was administered to the target population. The study concludes that, employee turnover is caused by factors at home and work and that turnover causes too much wastage of resources which is spent on training replacements Furthermore, the study concluded that employee turnover affects teamwork as the remaining employees get demoralized after the resignation of some of their colleagues. The study recommends that the top management ofthe police force should involve employees in the decision-making process. It further recommends that NAMPOL management should provide benefits that will attract the best employees to remain in the organization to improve service delivery. Lastly, the study recommends alignment of employees remuneration with employee job responsibilities will help in motivating employees to improve their performance and that NAMPOL should consider remunerating its staff based on their qualifications for those that are not promoted to feel their qualifications are recognized

Grantor dc:publisher

University of Namibia

Year dc:date.issued

2021

Author dc:creator

• Iidhogela, Martin Nambala

Advisor dc:contributor.advisor

• Siwadi, P

• Namibia police force
• Service delivery
• Employee turnover
• Namibia
• University of Namibia

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/11070/4080

OAI identifier oai:identifier

oai:repository.unam.edu.na:11070/4080