Developing the empathy UX : a study in building empathy through technology and media

This study represents the culmination of historical research on the topic of building empathy (perspective-taking, or cognitive empathy for this context) through identity expressed over digital media channels, or in a cognitive empathy portal of sorts. Through literature review, relevant topics around digital media as a tool to build empathy are introduced. A controlled digital experiment (in a portal-like digital experience) then integrates research into a single framework that can be leveraged in future iterations of a cognitive empathy portal. Results of this experiment show that no consistent link between a single score in cognitive empathy and accuracy in predicting behavior exists. Furthermore, considerations around testing for self-reporting of empathy components in future research should be taken into account and explored rigorously.

Name thesis:degree_name

Master

Department dc:contributor.department

Massachusetts Institute of Technology. Integrated Design and Management Program

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2020

Author dc:creator

• Stinnett, Aaron (Aaron D.)

Advisor dc:contributor.advisor

• Rene╠üe Gosline.

• Integrated Design and Management Program.
• Engineering and Management Program.
• System Design and Management Program.

Statement dc:rights

• MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/1721.1/132867

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/132867