Lean service model implementation in convenience stores: a case study in inventory and product quality management

The convenience store sector plays a crucial role in the global economy, including Latin America and Peru, where the number of establishments has been increasing in recent years; however, they face significant challenges in product management and inventories, especially in quality and stock control, which affects customer satisfaction and company profitability. This research proposed a service model based on Lean Service tools, such as 5S, Kanban, Standardized Work, and Supplier Certification, to address these challenges and generate greater profitability. Implementation of the model showed an 85% reduction in non-conforming products and a 50% improvement in employee performance. These results indicate a significant improvement in operational efficiency and the quality of the service provided. This research's academic and socioeconomic impact lies in improving operational management and promoting sustainable practices in the company. It also serves as a basis for researchers to explore new directions and studies that integrate Lean tools to optimize convenience store operations.

Name thesis:degree_name

Ingeniero Industrial

Level thesis:degree_level

Título Profesional

Discipline thesis:degree_discipline

Ingeniería Industrial

Grantor dc:publisher

Universidad de Lima

Year dc:date.issued

2024

Authors dc:creator

• Llanos Huerta, Aldo John
• Mendoza Huerta, Roddy Gerardo

Advisor dc:contributor.advisor

• Quiroz Flores, Juan Carlos

• Tiendas de conveniencia
• Gestión de la calidad total
• Satisfacción del cliente

Statement dc:rights

• info:eu-repo/semantics/restrictedAccess

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/20.500.12724/22182

OAI identifier oai:identifier

oai:repositorio.ulima.edu.pe:20.500.12724/22182