{"id":{"repo_id":"lima","oai_identifier":"oai:repositorio.ulima.edu.pe:20.500.12724/22182"},"canonical_url":"https://search.dev.ndltd.org/etd/lima/oai:repositorio.ulima.edu.pe:20.500.12724/22182","repository":{"repo_id":"lima","name":"Universidad de Lima","base_url":"https://repositorio.ulima.edu.pe/oai/request"},"display":{"title":"Lean service model implementation in convenience stores: a case study in inventory and product quality management","abstract":"The convenience store sector plays a crucial role in the global economy, including Latin America and Peru, where the number of establishments has been increasing in recent years; however, they face significant challenges in product management and inventories, especially in quality and stock control, which affects customer satisfaction and company profitability. This research proposed a service model based on Lean Service tools, such as 5S, Kanban, Standardized Work, and Supplier Certification, to address these challenges and generate greater profitability. Implementation of the model showed an 85% reduction in non-conforming products and a 50% improvement in employee performance. These results indicate a significant improvement in operational efficiency and the quality of the service provided. This research's academic and socioeconomic impact lies in improving operational management and promoting sustainable practices in the company. 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This research's academic and socioeconomic impact lies in improving operational management and promoting sustainable practices in the company. It also serves as a basis for researchers to explore new directions and studies that integrate Lean tools to optimize convenience store operations.","abstract_has_math":false,"creators":["Llanos Huerta, Aldo John","Mendoza Huerta, Roddy Gerardo"],"institution":"Universidad de Lima","degree_name":"Ingeniero Industrial","degree_level":"Título Profesional","degree_discipline":"Ingeniería Industrial","degree_department":null,"school":null,"contributors":[],"advisors":["Quiroz Flores, Juan Carlos"],"committee_chairs":[],"committee_members":[],"year":2024,"date_issued":"2024","date_published":"2024","updated_at":"2026-07-24T02:50:24Z","subjects":["Tiendas de conveniencia","Gestión de la calidad total","Satisfacción del cliente"],"languages":["eng"],"rights":["info:eu-repo/semantics/restrictedAccess"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://hdl.handle.net/20.500.12724/22182","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Quiroz Flores, Juan Carlos"]},{"key":"dc:creator","label":"Author","values":["Llanos Huerta, Aldo John","Mendoza Huerta, Roddy Gerardo"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2025-02-10T23:23:23Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2025-02-10T23:23:23Z"]},{"key":"dc:date.issued","label":"Date","values":["2024"]},{"key":"dc:publisher","label":"Institution","values":["Universidad de Lima"]},{"key":"dc:type","label":"Dc Type","values":["info:eu-repo/semantics/bachelorThesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Ingeniería Industrial"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Título Profesional"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ingeniero Industrial"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["Universidad de Lima. 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This research proposed a service model based on Lean Service tools, such as 5S, Kanban, Standardized Work, and Supplier Certification, to address these challenges and generate greater profitability. Implementation of the model showed an 85% reduction in non-conforming products and a 50% improvement in employee performance. These results indicate a significant improvement in operational efficiency and the quality of the service provided. This research's academic and socioeconomic impact lies in improving operational management and promoting sustainable practices in the company. It also serves as a basis for researchers to explore new directions and studies that integrate Lean tools to optimize convenience store operations.","El sector de tiendas de conveniencia juega un papel crucial en la economía global, incluidos América Latina y el Perú, donde en los últimos años se viene incrementando en gran número este número de establecimientos, sin embargo, enfrentan importantes desafíos en la gestión de productos e inventarios, especialmente en el control de calidad y stock, lo que afecta la satisfacción del cliente y la rentabilidad de la empresa. Esta investigación propuso un modelo de servicio basado en herramientas Lean Service, como 5S, Kanban, Trabajo estandarizado y Certificación de proveedores, para abordar estos desafíos y generar una mayor rentabilidad. La implementación del modelo mostró una reducción del 85% en productos no conformes y una mejora del 50% en el desempeño de los empleados. Estos resultados indican una mejora significativa en la eficiencia operativa y la calidad del servicio que se brinda. El impacto académico y socioeconómico de esta investigación radica en mejorar la gestión operativa y promover prácticas sostenibles en la empresa, así mismo sirve como una base para los investigadores, a fin de que puedan explorar con mayor profundidad nuevas direcciones y estudios que integren herramientas Lean para optimizar las operaciones de las tiendas de conveniencia."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:source","label":"Dc Source","values":["Repositorio Institucional - Ulima","Universidad de Lima"]},{"key":"dc:title","label":"Title","values":["Lean service model implementation in convenience stores: a case study in inventory and product quality management"]}]}],"canonical_facts":{"dc:contributor.advisor":["Quiroz Flores, Juan Carlos"],"dc:creator":["Llanos Huerta, Aldo John","Mendoza Huerta, Roddy Gerardo"],"dc:date.accessioned":["2025-02-10T23:23:23Z"],"dc:date.available":["2025-02-10T23:23:23Z"],"dc:date.issued":["2024"],"dc:description.abstract":["The convenience store sector plays a crucial role in the global economy, including Latin America and Peru, where the number of establishments has been increasing in recent years; however, they face significant challenges in product management and inventories, especially in quality and stock control, which affects customer satisfaction and company profitability. 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It also serves as a basis for researchers to explore new directions and studies that integrate Lean tools to optimize convenience store operations.","El sector de tiendas de conveniencia juega un papel crucial en la economía global, incluidos América Latina y el Perú, donde en los últimos años se viene incrementando en gran número este número de establecimientos, sin embargo, enfrentan importantes desafíos en la gestión de productos e inventarios, especialmente en el control de calidad y stock, lo que afecta la satisfacción del cliente y la rentabilidad de la empresa. Esta investigación propuso un modelo de servicio basado en herramientas Lean Service, como 5S, Kanban, Trabajo estandarizado y Certificación de proveedores, para abordar estos desafíos y generar una mayor rentabilidad. La implementación del modelo mostró una reducción del 85% en productos no conformes y una mejora del 50% en el desempeño de los empleados. Estos resultados indican una mejora significativa en la eficiencia operativa y la calidad del servicio que se brinda. 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