A Systematic Review of the Implementation of Lean Six Sigma Tools to Improve the Logistics of Retail Businesses

Currently, retail businesses must be as competitive as possible, and for this, their logistics system must be efficient and optimal; however, it is known that these have various problems such as longer delivery times, product delivery errors, offering a quality of service that meets customer expectations, etc. To solve these problems, the implementation of Lean Six Sigma tools was proposed, and a systematic review of the literature was carried out to determine which Lean Six Sigma tool is the most frequent and expose the benefits provided to the logistics system of retail businesses. A combination of keywords was used in prestigious databases such as Web of Science, Scopus and Pro-Quest to search for academic articles. On the other hand, for the analysis and classification of each article, categories and subcategories were used for synthesizing the information from each research work. To determine which tool is the most frequent, the number of articles were quantified if they applied an LSS tool and met the inclusion and exclusion criteria. Regarding the results, after carrying out the systematic review of the literature, the DMAIC tool was the most frequent and provided benefits such as a reduction in the number of complaints, a reduction in lead time, operations costs reduction, among others.

Name thesis:degree_name

Ingeniero Industrial

Level thesis:degree_level

Título Profesional

Discipline thesis:degree_discipline

Ingeniería Industrial

Grantor dc:publisher

Universidad de Lima

Year dc:date.issued

2023

Authors dc:creator

• Melgar Torres, Renzo
• Plasencia Machuca, Nestor Javier

Advisor dc:contributor.advisor

• Villanueva Flores, Rafael Mauricio

• Six sigma (Quality control standard)
• Business logistics
• Retail trade
• Bibliographical revision
• Six sigma (Norma de control de calidad)
• Logística empresarial
• Comercio al por menor
• Revisión bibliográfica

Statement dc:rights

• info:eu-repo/semantics/openAccess

Licence dc:rights.uri

• https://creativecommons.org/licenses/by-nc-sa/4.0/

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/20.500.12724/19021

OAI identifier oai:identifier

oai:repositorio.ulima.edu.pe:20.500.12724/19021