{"id":{"repo_id":"lima","oai_identifier":"oai:repositorio.ulima.edu.pe:20.500.12724/19021"},"canonical_url":"https://search.dev.ndltd.org/etd/lima/oai:repositorio.ulima.edu.pe:20.500.12724/19021","repository":{"repo_id":"lima","name":"Universidad de Lima","base_url":"https://repositorio.ulima.edu.pe/oai/request"},"display":{"title":"A Systematic Review of the Implementation of Lean Six Sigma Tools to Improve the Logistics of Retail Businesses","abstract":"Currently, retail businesses must be as competitive as possible, and for this, their logistics system must be efficient and optimal; however, it is known that these have various problems such as longer delivery times, product delivery errors, offering a quality of service that meets customer expectations, etc. To solve these problems, the implementation of Lean Six Sigma tools was proposed, and a systematic review of the literature was carried out to determine which Lean Six Sigma tool is the most frequent and expose the benefits provided to the logistics system of retail businesses. A combination of keywords was used in prestigious databases such as Web of Science, Scopus and Pro-Quest to search for academic articles. On the other hand, for the analysis and classification of each article, categories and subcategories were used for synthesizing the information from each research work. To determine which tool is the most frequent, the number of articles were quantified if they applied an LSS tool and met the inclusion and exclusion criteria. Regarding the results, after carrying out the systematic review of the literature, the DMAIC tool was the most frequent and provided benefits such as a reduction in the number of complaints, a reduction in lead time, operations costs reduction, among others.","abstract_html":"Currently, retail businesses must be as competitive as possible, and for this, their logistics system must be efficient and optimal; however, it is known that these have various problems such as longer delivery times, product delivery errors, offering a quality of service that meets customer expectations, etc. To solve these problems, the implementation of Lean Six Sigma tools was proposed, and a systematic review of the literature was carried out to determine which Lean Six Sigma tool is the most frequent and expose the benefits provided to the logistics system of retail businesses. A combination of keywords was used in prestigious databases such as Web of Science, Scopus and Pro-Quest to search for academic articles. On the other hand, for the analysis and classification of each article, categories and subcategories were used for synthesizing the information from each research work. To determine which tool is the most frequent, the number of articles were quantified if they applied an LSS tool and met the inclusion and exclusion criteria. Regarding the results, after carrying out the systematic review of the literature, the DMAIC tool was the most frequent and provided benefits such as a reduction in the number of complaints, a reduction in lead time, operations costs reduction, among others.","abstract_has_math":false,"creators":["Melgar Torres, Renzo","Plasencia Machuca, Nestor Javier"],"institution":"Universidad de Lima","degree_name":"Ingeniero Industrial","degree_level":"Título Profesional","degree_discipline":"Ingeniería Industrial","degree_department":null,"school":null,"contributors":[],"advisors":["Villanueva Flores, Rafael Mauricio"],"committee_chairs":[],"committee_members":[],"year":2023,"date_issued":"2023","date_published":"2023","updated_at":"2026-07-24T02:50:05Z","subjects":["Six sigma (Quality control standard)","Business logistics","Retail trade","Bibliographical revision","Six sigma (Norma de control de calidad)","Logística empresarial","Comercio al por menor","Revisión bibliográfica"],"languages":["eng"],"rights":["info:eu-repo/semantics/openAccess"],"rights_urls":["https://creativecommons.org/licenses/by-nc-sa/4.0/"],"identifier_entries":[]},"links":{"outbound_url":"https://hdl.handle.net/20.500.12724/19021","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Villanueva Flores, Rafael Mauricio"]},{"key":"dc:creator","label":"Author","values":["Melgar Torres, Renzo","Plasencia Machuca, Nestor Javier"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2023-09-25T13:40:15Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2023-09-25T13:40:15Z"]},{"key":"dc:date.issued","label":"Date","values":["2023"]},{"key":"dc:publisher","label":"Institution","values":["Universidad de Lima"]},{"key":"dc:type","label":"Dc Type","values":["info:eu-repo/semantics/bachelorThesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Ingeniería Industrial"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Título Profesional"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ingeniero Industrial"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["Universidad de Lima. Facultad de Ingeniería y Arquitectura"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Six sigma (Quality control standard)","Business logistics","Retail trade","Bibliographical revision","Six sigma (Norma de control de calidad)","Logística empresarial","Comercio al por menor","Revisión bibliográfica"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["info:eu-repo/semantics/openAccess"]},{"key":"dc:rights.uri","label":"Rights URI","values":["https://creativecommons.org/licenses/by-nc-sa/4.0/"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://hdl.handle.net/20.500.12724/19021"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Currently, retail businesses must be as competitive as possible, and for this, their logistics system must be efficient and optimal; however, it is known that these have various problems such as longer delivery times, product delivery errors, offering a quality of service that meets customer expectations, etc. To solve these problems, the implementation of Lean Six Sigma tools was proposed, and a systematic review of the literature was carried out to determine which Lean Six Sigma tool is the most frequent and expose the benefits provided to the logistics system of retail businesses. A combination of keywords was used in prestigious databases such as Web of Science, Scopus and Pro-Quest to search for academic articles. On the other hand, for the analysis and classification of each article, categories and subcategories were used for synthesizing the information from each research work. To determine which tool is the most frequent, the number of articles were quantified if they applied an LSS tool and met the inclusion and exclusion criteria. Regarding the results, after carrying out the systematic review of the literature, the DMAIC tool was the most frequent and provided benefits such as a reduction in the number of complaints, a reduction in lead time, operations costs reduction, among others."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:source","label":"Dc Source","values":["Repositorio Institucional - Ulima","Universidad de Lima"]},{"key":"dc:title","label":"Title","values":["A Systematic Review of the Implementation of Lean Six Sigma Tools to Improve the Logistics of Retail Businesses"]}]}],"canonical_facts":{"dc:contributor.advisor":["Villanueva Flores, Rafael Mauricio"],"dc:creator":["Melgar Torres, Renzo","Plasencia Machuca, Nestor Javier"],"dc:date.accessioned":["2023-09-25T13:40:15Z"],"dc:date.available":["2023-09-25T13:40:15Z"],"dc:date.issued":["2023"],"dc:description.abstract":["Currently, retail businesses must be as competitive as possible, and for this, their logistics system must be efficient and optimal; however, it is known that these have various problems such as longer delivery times, product delivery errors, offering a quality of service that meets customer expectations, etc. To solve these problems, the implementation of Lean Six Sigma tools was proposed, and a systematic review of the literature was carried out to determine which Lean Six Sigma tool is the most frequent and expose the benefits provided to the logistics system of retail businesses. A combination of keywords was used in prestigious databases such as Web of Science, Scopus and Pro-Quest to search for academic articles. On the other hand, for the analysis and classification of each article, categories and subcategories were used for synthesizing the information from each research work. To determine which tool is the most frequent, the number of articles were quantified if they applied an LSS tool and met the inclusion and exclusion criteria. Regarding the results, after carrying out the systematic review of the literature, the DMAIC tool was the most frequent and provided benefits such as a reduction in the number of complaints, a reduction in lead time, operations costs reduction, among others."],"dc:format":["application/pdf"],"dc:identifier.uri":["https://hdl.handle.net/20.500.12724/19021"],"dc:language.iso":["eng"],"dc:publisher":["Universidad de Lima"],"dc:rights":["info:eu-repo/semantics/openAccess"],"dc:rights.uri":["https://creativecommons.org/licenses/by-nc-sa/4.0/"],"dc:source":["Repositorio Institucional - Ulima","Universidad de Lima"],"dc:subject":["Six sigma (Quality control standard)","Business logistics","Retail trade","Bibliographical revision","Six sigma (Norma de control de calidad)","Logística empresarial","Comercio al por menor","Revisión bibliográfica"],"dc:title":["A Systematic Review of the Implementation of Lean Six Sigma Tools to Improve the Logistics of Retail Businesses"],"dc:type":["info:eu-repo/semantics/bachelorThesis"],"thesis:degree_discipline":["Ingeniería Industrial"],"thesis:degree_level":["Título Profesional"],"thesis:degree_name":["Ingeniero Industrial"],"thesis:institution_name":["Universidad de Lima. Facultad de Ingeniería y Arquitectura"]},"updated_at":"2026-07-24T02:50:05Z"}