Innovating Pet Adoption Services To Improve the User Experience and Streamline Applications within Rescue Organizations

The purpose of this research and design is to better understand the application process for pet adoption as well as how animal rescue organizations track, approve, and communicate with applicants. This thesis is grounded in the published literature around pet (mostly dog) ownership, animal control, and pet shelters, as well as the ways in which people tend to acquire their pets. Through a program of grounded ethnographic research, informant interviews, and participatory design, the end goal is to envision and prototype a service concept for people applying to adopt a pet, including applications that allow the user to a) include breed specific information and b) track the application throughout the process. This will also provide animal rescue organizations a database to organize submitted applications and apply status updates.

Grantor dc:publisher

University of Kansas

Year dc:date.issued

2019

Author dc:creator

• Hibbs, Sunny Nicole

Advisor dc:contributor.advisor

• Eckersley, Michael

• Design
• Pet Adoption
• User Experience Design

Statement dc:rights

• Copyright held by the author.

Language dc:language.iso

en

Dc Identifier Other

http://dissertations.umi.com/ku:16724

OAI identifier oai:identifier

oai:kuscholarworks.ku.edu:1808/37239