Reflecting on Performance Feedback: The Effect of Counterfactual Thinking on Subsequent Leader Performance

<p>Performance feedback is an integral aspect of facilitating employee learning. Despite its importance, research suggests that when that feedback conveys a performance discrepancy, subsequent performance does not improve. Researchers have advanced reflection as a strategy for increasing feedback effectiveness and have established its value for learning and performance improvement. However, these studies have not accounted for the effects of specific types of reflection on performance. To this point, the current research examines the role of one form of reflection, counterfactual thinking, for learning after performance discrepancies. I explored boundary conditions that might influence self-focused upward counterfactual thinking—a form of reflection particularly important for learning and performance improvement—and examined whether and when such thinking influences the relationship between a baseline performance discrepancy and subsequent performance. To investigate these issues, I designed, developed, and validated a computer simulated leadership skills task and administered it to graduate and undergraduate students (N= 169) in a web-based research setting. I tested the proposed relationships using conditional process analysis. The results of this study demonstrated that when individuals encounter performance discrepancies they might attempt to reconcile such through self-focused upward counterfactual thinking. This research represents a step toward an improved understanding of reflection, performance discrepancy feedback processing, and subsequent performance effects.</p>

Name thesis:degree_name

Management

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Business Administration

Year dc:date.available

2016

Author dc:creator

• Hall, Kelly R.

Contributors dc:contributor

• Dr. Neal P. Mero
• Dr. Robin A. Cheramie

• counterfactual thinking
• performance feedback
• reflection
• simulations
• Organizational Behavior and Theory
• Performance Management
• Training and Development

Repository record dc:identifier

https://digitalcommons.kennesaw.edu/dba_etd/22

OAI identifier oai:identifier

oai:digitalcommons.kennesaw.edu:dba_etd-1022