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Iowa State University
The relationship between turnover and company performance: A study relating turnover, organizational subunit characteristics, performance measures, and attitudes
Abstract
dc:description.abstractData from a large, national mortgage origination and servicing company was used to examine the issues related to turnover in 31 sales regions over an 18-month period, January 1996-July 1997. Demographic factors, performance indicators, and managerial effectiveness measures were studied to investigate their relation to various measures of turnover. A variety of turnover measures for 1996 and 1997 had strong negative relationships with 1996 and 1997 performance indicators. Additionally, voluntary and total turnover had a strong negative relationship with customer satisfaction. Results are discussed within the context of the literature on turnover and in terms of their implication for the organization in question.
Degree
thesis:*- Name thesis:degree_name
- Master of Science
- Level thesis:degree_level
- Masters
- Discipline thesis:degree_discipline
- Business Administration
- Year dc:date.issued
- 1997
Author and committee
dc:creator, dc:contributor.*- Author dc:creator
-
- Rude, Scott Nels
- Advisor dc:contributor.advisor
-
- McElroy, James C.
Rights
- Language dc:language.iso
- en
Identifiers
dc:identifier.*- OAI identifier oai:identifier
- oai:dr.lib.iastate.edu:20.500.12876/qzXB67Lv