{"id":{"repo_id":"iastate","oai_identifier":"oai:dr.lib.iastate.edu:20.500.12876/qzXB67Lv"},"canonical_url":"https://search.dev.ndltd.org/etd/iastate/oai:dr.lib.iastate.edu:20.500.12876/qzXB67Lv","repository":{"repo_id":"iastate","name":"Iowa State University","base_url":"https://dr.lib.iastate.edu/server/oai/request"},"display":{"title":"The relationship between turnover and company performance: A study relating turnover, organizational subunit characteristics, performance measures, and attitudes","abstract":"Data from a large, national mortgage origination and servicing company was used to examine the issues related to turnover in 31 sales regions over an 18-month period, January 1996-July 1997. Demographic factors, performance indicators, and managerial effectiveness measures were studied to investigate their relation to various measures of turnover. A variety of turnover measures for 1996 and 1997 had strong negative relationships with 1996 and 1997 performance indicators. Additionally, voluntary and total turnover had a strong negative relationship with customer satisfaction. Results are discussed within the context of the literature on turnover and in terms of their implication for the organization in question.","abstract_html":"Data from a large, national mortgage origination and servicing company was used to examine the issues related to turnover in 31 sales regions over an 18-month period, January 1996-July 1997. Demographic factors, performance indicators, and managerial effectiveness measures were studied to investigate their relation to various measures of turnover. A variety of turnover measures for 1996 and 1997 had strong negative relationships with 1996 and 1997 performance indicators. Additionally, voluntary and total turnover had a strong negative relationship with customer satisfaction. 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Demographic factors, performance indicators, and managerial effectiveness measures were studied to investigate their relation to various measures of turnover. A variety of turnover measures for 1996 and 1997 had strong negative relationships with 1996 and 1997 performance indicators. Additionally, voluntary and total turnover had a strong negative relationship with customer satisfaction. Results are discussed within the context of the literature on turnover and in terms of their implication for the organization in question."]},{"key":"dc:title","label":"Title","values":["The relationship between turnover and company performance: A study relating turnover, organizational subunit characteristics, performance measures, and attitudes"]}]}],"canonical_facts":{"dc:contributor.advisor":["McElroy, James C."],"dc:creator":["Rude, Scott Nels"],"dc:date.accessioned":["2024-11-08T18:27:03Z"],"dc:date.available":["2024-11-08T18:27:03Z"],"dc:date.issued":["1997"],"dc:description.abstract":["Data from a large, national mortgage origination and servicing company was used to examine the issues related to turnover in 31 sales regions over an 18-month period, January 1996-July 1997. Demographic factors, performance indicators, and managerial effectiveness measures were studied to investigate their relation to various measures of turnover. A variety of turnover measures for 1996 and 1997 had strong negative relationships with 1996 and 1997 performance indicators. Additionally, voluntary and total turnover had a strong negative relationship with customer satisfaction. Results are discussed within the context of the literature on turnover and in terms of their implication for the organization in question."],"dc:identifier.doi":["https://doi.org/10.31274/td-20250603-316"],"dc:identifier.uri":["https://dr.lib.iastate.edu/handle/20.500.12876/qzXB67Lv"],"dc:language.iso":["en"],"dc:title":["The relationship between turnover and company performance: A study relating turnover, organizational subunit characteristics, performance measures, and attitudes"],"dc:type":["thesis"],"thesis:degree_discipline":["Business Administration"],"thesis:degree_level":["Masters"],"thesis:degree_name":["Master of Science"]},"updated_at":"2026-07-24T02:38:01Z"}