DEAL OR NO DEAL: REDUCING PRODUCTION DEVIANCE

Production deviance, a form of counterproductive work behavior (CWB), refers to such behaviors as leaving early, procrastinating, and wasting resources. It costs organizations billions of dollars annually (Bennett & Robinson, 2000). I apply conservation of resources and social exchange theories to test a conditional, indirect process model – a psychological process in which low leader person-focused interpersonal citizenship behavior (ICB) yields production deviance through emotional exhaustion. Furthermore, I suggest that this process is moderated by individual differences in levels of idiosyncratic deals negotiated with the supervisor. Specifically, I argue that high levels of idiosyncratic deals can mitigate the effects of low leader ICB on emotional exhaustion and production deviance. In contrast, workers reporting low leader ICB and low levels of idiosyncratic deals are likely to manifest high levels of production deviance.

Name thesis:degree_name

Master of Arts

Level thesis:degree_level

Masters

Discipline thesis:degree_discipline

Psychology, Industrial and Organizational

Grantor

University of Houston

Year dc:date.issued

2015

Author dc:creator

• Romay, Sophie

Advisor dc:contributor.advisor

• Witt, L. Alan

Committee members dc:contributor.committeemember

• Penney, Lisa M.
• Werner, Steve

• Production deviance
• Idiosyncratic deals

Statement dc:rights

• The author of this work is the copyright owner. UH Libraries and the Texas Digital Library have their permission to store and provide access to this work. Further transmission, reproduction, or presentation of this work is prohibited except with permission of the author(s).

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/10657/1827

OAI identifier oai:identifier

oai:uh-ir.tdl.org:10657/1827