An Analysis of Remote Communication Processes Involved in Video- Mediated and Text-Based Computer-Mediated Communication During Collaborative Problem Solving

<p>The purpose of this study was to explore the impact of current available communication mediums on the process of collaborative problem solving tasks in today's modern society. Seven male-only dyads were asked to complete two tasks, both with a finite and definable solution, by communicating through one of three possible ways: face-to- face (FTF), a synchronous text-based computer system (CMC), and a video-mediated system (VMC). The effectiveness of the medium was evaluated based on time to solution, number of turns and words in relation to a visual search task and a spatial task. Results showed a significant difference in time to solution between dyads communicating through CMC and VMC and FTF mode for the visual search task. For the spatial task, significant time differences were found between all modes of communication, with the computer-mediated group taking the longest time to complete the task. No difference was found between FTF mode and VMC mode in regards to number of words and turns for the visual task, and for the special task no significant difference was found between FTF mode and CMC mode.</p>

Name thesis:degree_name

Master of Science in Human Factors & Systems

Level thesis:degree_level

Thesis - Open Access

Discipline thesis:degree_discipline

Human Factors and Systems

Year

2002

Author dc:creator

• Ramos, Maria Victoria

Contributors dc:contributor

• Christina M. Frederick
• John A. Wise
• Steven Hall

• remote communication
• video-mediated
• text-based
• computer-mediated
• collaborative
• problem solving
• Cognitive Psychology

Repository record dc:identifier

https://commons.erau.edu/db-theses/171

OAI identifier oai:identifier

oai:commons.erau.edu:db-theses-1243